RV Service Advisor — Sales-Driven Customer Champion

Blue Compass RV; Midland (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

FSA and life insurance

Paid Time Off and holidays

401K

Pet Insurance

5-day work week

EAP

Legal Coverage

Identity Theft Protection

Referral Program

Training and Development

Structured Career Path

Job summary

Blue Compass RV in Midland, MI is seeking a Service Advisor who will act as the primary liaison between customers and technicians, guiding service needs with a sales-driven approach. You will provide accurate repair estimates, communicate progress, and upsell opportunities to maximize revenue.

We offer a salary + commission structure with growth potential, plus a comprehensive benefits package. Strong customer service skills and a proactive mindset are essential for success.

Qualifications

• 1+ year of service advisor, automotive, or related experience preferred.
• Sales-driven approach to identify and close service opportunities.
• Strong communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Excellent communication

Problem-solving

Multitasking

Detail-oriented

Computer skills

Tools

CRM software

Job description

Blue Compass RV in Midland, MI is seeking a Service Advisor who will act as the primary liaison between customers and technicians, guiding service needs with a sales-driven approach. You will provide accurate repair estimates, communicate progress, and upsell opportunities to maximize revenue.

We offer a salary + commission structure with growth potential, plus a comprehensive benefits package. Strong customer service skills and a proactive mindset are essential for success.