RV Service Advisor | High-Earning, Customer-Focused

Blue Compass RV Hickory; Claremont (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance (health)

Dental insurance

Vision insurance

Disability insurance

Flexible Spending Accounts (FSA)

Job summary

Blue Compass RV Hickory is seeking a Service Advisor to join our team and deliver outstanding customer experiences in our service department. You will bridge customers and technicians, recommend services, and guide repairs with clear estimates and timelines.

The role emphasizes a sales mindset and relationship-building to identify needs, upsell opportunities, and drive service revenue. A strong customer-service background and proficiency with service systems are essential.

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Previous RV or camping lifestyle experience is a plus.
• Automotive or service industry background preferred.
• Strong customer service and problem-solving skills.
• Proficiency with computer systems and internet searches is required.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Customer service

Communication

Problem solving

Upselling

Multitasking

Job description

Blue Compass RV Hickory is seeking a Service Advisor to join our team and deliver outstanding customer experiences in our service department. You will bridge customers and technicians, recommend services, and guide repairs with clear estimates and timelines.

The role emphasizes a sales mindset and relationship-building to identify needs, upsell opportunities, and drive service revenue. A strong customer-service background and proficiency with service systems are essential.