RV Service Advisor - Sales-Driven Customer Care

Blue Compass RV; Delaware (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

FSA

Life insurance

PTO

Holidays

401K

Pet insurance

5-day work week

EAP

Identity protection

Referral program

Training & development

Career advancement

Job summary

Blue Compass RV is seeking a Service Advisor to join our team. You will be the primary liaison between customers and technicians, guiding service needs with a sales-driven approach and delivering accurate estimates.

This salary + commission role offers strong earning potential in a performance-driven environment, with comprehensive benefits and opportunities for advancement across our nationwide network. Ideal candidates bring at least 1 year of service-advisor experience, a valid driver's

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Previous RV or camping lifestyle experience is a plus.
• Automotive or service industry background preferred.
• Strong customer service and problem-solving skills.
• Valid driver’s license required.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Skills

Sales mindset

Communication

Multitasking

Customer service

Problem-solving

Computer skills

CRM software

Tools

CRM software

Job description

Blue Compass RV is seeking a Service Advisor to join our team. You will be the primary liaison between customers and technicians, guiding service needs with a sales-driven approach and delivering accurate estimates.

This salary + commission role offers strong earning potential in a performance-driven environment, with comprehensive benefits and opportunities for advancement across our nationwide network. Ideal candidates bring at least 1 year of service-advisor experience, a valid driver's