RV Service Advisor - Sales-Driven Customer Care

Blue Compass RV

Delaware (OH)

On-site

USD 50,000 - 60,000

Full time

16 hours ago
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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
Disability insurance
FSA
Life insurance
PTO
Holidays
401K
Pet insurance
5-day work week
EAP
Identity protection
Referral program
Training & development
Career advancement

Job summary

Blue Compass RV is seeking a Service Advisor to join our team. You will be the primary liaison between customers and technicians, guiding service needs with a sales-driven approach and delivering accurate estimates.

This salary + commission role offers strong earning potential in a performance-driven environment, with comprehensive benefits and opportunities for advancement across our nationwide network. Ideal candidates bring at least 1 year of service-advisor experience, a valid driver's

Qualifications

  • Minimum of 1 year of service advisor, automotive, or related experience preferred.
  • Previous RV or camping lifestyle experience is a plus.
  • Automotive or service industry background preferred.
  • Strong customer service and problem-solving skills.
  • Valid driver’s license required.

Responsibilities

  • Serve as the primary point of contact for customers from service check-in through completion.
  • Build relationships with customers and identify service needs with a sales-driven approach.
  • Provide accurate estimates for repairs and installations prior to scheduling.
  • Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
  • Keep customers informed of repair progress and manage expectations.
  • Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach.
  • Identify upsell opportunities to maximize service revenue
  • Maintain accurate documentation, work orders, and communication records
  • Manage multiple tasks in a fast-paced service environment

Skills

Sales mindset
Communication
Multitasking
Customer service
Problem-solving
Computer skills
CRM software

Tools

CRM software

Job description

Blue Compass RV is seeking a Service Advisor to join our team. You will be the primary liaison between customers and technicians, guiding service needs with a sales-driven approach and delivering accurate estimates.

This salary + commission role offers strong earning potential in a performance-driven environment, with comprehensive benefits and opportunities for advancement across our nationwide network. Ideal candidates bring at least 1 year of service-advisor experience, a valid driver's

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