RV Service Advisor – Repairs, Estimates & Upsells

Camping World Holdings, Inc.; Wisconsin; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

EAP

Roadside assistance

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed of work progress.

Key duties include assessing customer needs for specialized products, suggesting add-ons to boost transaction value, and providing price estimates before scheduling appointments.

Qualifications

• Minimum of one year of service experience preferred.
• Experience with RV products or camping lifestyle.
• Strong organization and follow-up skills.
• Valid driver’s license preferred.
• Ability to work on a computer and perform internet searches as needed.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Skills

Customer service

Sales aptitude

Computer skills

Communication

Tools

Internet research

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed of work progress.

Key duties include assessing customer needs for specialized products, suggesting add-ons to boost transaction value, and providing price estimates before scheduling appointments.