RV Service Advisor — Repairs, Estimates & Updates

Camping World Holdings, Inc.; Murfreesboro (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Medical insurance

Dental insurance

Vision insurance

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair requests and provide administrative support to the Service Department, keeping customers informed of work progress.

You will determine product needs with customers, suggest add-on sales, provide price estimates before scheduling, and ensure customers are updated on progress throughout the service process.

Qualifications

• Minimum of one year of service experience preferred.
• Previous RV product or camping lifestyle experience.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills required.
• Ability to follow department procedures and policies.
• Valid driver’s license preferred.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Skills

Customer service

Sales skills

Price estimation

Organization

Computer literacy

Tools

Computer

Internet research

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair requests and provide administrative support to the Service Department, keeping customers informed of work progress.

You will determine product needs with customers, suggest add-on sales, provide price estimates before scheduling, and ensure customers are updated on progress throughout the service process.