RV Service Advisor: Repairs, Estimates & Customer Experience

Dormont Manufacturing Co; New Braunfels (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

Medical insurance

Dental insurance

Vision insurance

On-the-job training

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department, while keeping customers apprised of work progress.

You’ll determine customer needs, suggest add-ons to increase transactions, provide estimates, and ensure timely updates. This is a full-time role with competitive pay and benefits.

Qualifications

• A minimum of one year of service experience is preferred
• Previous RV product or camping lifestyle
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• The ability to follow department procedures and policies
• Valid driver’s license preferred
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department, while keeping customers apprised of work progress.

You’ll determine customer needs, suggest add-ons to increase transactions, provide estimates, and ensure timely updates. This is a full-time role with competitive pay and benefits.