RV Service Advisor: Customer Experience & Sales Champion

Blue Compass RV; Lebanon (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

FSA

Life Insurance

Paid Time Off

Paid Holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program

Legal Coverage and Identity Theft

Referral Program

Training and Development

Career Growth

Job summary

Blue Compass RV seeks a Service Advisor to join our team in the US. The role serves as the primary liaison between customers and technicians, ensuring clear communication and exceptional service while driving department success.

The position is salary plus commission, with strong earning potential and a market starting range highlighted by a typical $40,000–$60,000 figure. You will guide customers through service needs, provide repair estimates, and maintain a high standard of customer care.

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Skills

Sales-driven mindset

Excellent communication

Customer service

Problem solving

Multitasking

Attention to detail

Computer skills

Job description

Blue Compass RV seeks a Service Advisor to join our team in the US. The role serves as the primary liaison between customers and technicians, ensuring clear communication and exceptional service while driving department success.

The position is salary plus commission, with strong earning potential and a market starting range highlighted by a typical $40,000–$60,000 figure. You will guide customers through service needs, provide repair estimates, and maintain a high standard of customer care.