RV Service Advisor: Fast Estimates & Smooth Customer Updates

FreedomRoads, LLC; Newport News (VA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

discounts

paid parental leave

Tuition Reimbursement

on the job training

Job summary

Camping World Holdings, Inc. is seeking a Service Advisor to join our growing team. The role focuses on initiating and processing repair service requests and providing administrative support to the Service Department while keeping customers informed of work progress.

You will determine product needs with customers, suggest add-ons to increase sales, provide price estimates before scheduling, and ensure timely communication throughout the service process.

Qualifications

• A minimum of one year of service experience is preferred.
• Previous RV product or camping lifestyle.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• The ability to follow department procedures and policies.
• Valid driver's license preferred.
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Skills

Customer service

Computer proficiency

Organization

Communication

Tools

Internet searches

Job description

Camping World Holdings, Inc. is seeking a Service Advisor to join our growing team. The role focuses on initiating and processing repair service requests and providing administrative support to the Service Department while keeping customers informed of work progress.

You will determine product needs with customers, suggest add-ons to increase sales, provide price estimates before scheduling, and ensure timely communication throughout the service process.