RV Service Advisor: Elevate Customer Experience

Fun Town RV; Denton (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts

Job summary

Fun Town RV in Denton, TX, is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations to ensure a smooth repair and maintenance experience.

Join a fast-paced dealership focused on exceeding expectations, with opportunities to upsell maintenance services and keep accurate service histories while delivering exceptional customer service.

Qualifications

• 1–2 years of experience in a service advisor or customer-facing role.
• Familiarity with RV systems and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Greet and assist customers, document service requests, and provide expert advice on repairs and maintenance.
• Create and manage repair orders, coordinate between customers and technicians, and track status, timelines, and costs.
• Present detailed estimates and upsell maintenance plans or upgrades where appropriate.
• Ensure high customer satisfaction by addressing concerns promptly and following up after service.
• Maintain accurate records of customer interactions, service history, and payments; monitor schedules and workflow.

Skills

Customer service

RV systems knowledge

Communication skills

Multitasking

Service management software

Problem solving

Job description

Fun Town RV in Denton, TX, is seeking a Service Advisor to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations to ensure a smooth repair and maintenance experience.

Join a fast-paced dealership focused on exceeding expectations, with opportunities to upsell maintenance services and keep accurate service histories while delivering exceptional customer service.