RV Service Advisor — Drive Service Sales & Experience

Blue Compass RV Cincinnati; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

Life insurance

Paid Time Off

Paid holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program (EAP)

Legal Coverage and Identity Theft

Referral Program

Training & development

Career advancement

Job summary

Blue Compass RV Cincinnati is seeking a Service Advisor to bridge customers and technicians, delivering excellent service and driving department success. The role combines service expertise with a sales mindset to guide customers through repairs and upsell opportunities.

The position offers a salary + commission structure with a potential on-target earnings around $75,000, reflecting the fast-paced, growth-oriented culture of Blue Compass RV Cincinnati.

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Previous RV or camping lifestyle experience a plus.
• Automotive or service industry background preferred.
• Strong customer service and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Customer service

Communication skills

Multitasking

Computer literacy

Tools

CRM systems

Job description

Blue Compass RV Cincinnati is seeking a Service Advisor to bridge customers and technicians, delivering excellent service and driving department success. The role combines service expertise with a sales mindset to guide customers through repairs and upsell opportunities.

The position offers a salary + commission structure with a potential on-target earnings around $75,000, reflecting the fast-paced, growth-oriented culture of Blue Compass RV Cincinnati.