RV Service Advisor: Elevate Customer Experience & Sales

Blue Compass RV; Franklin (KY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability

FSA

Life insurance

Paid time off

401K

Pet Insurance

5-day work week

EAP

Legal coverage

Identity theft protection

Referral program

Training and development

Career advancement

Job summary

Blue Compass RV in Kentucky is seeking a Service Advisor to join our team. You will be the main liaison between customers and technicians, guiding service conversations from check-in to completion and ensuring accurate recommendations.

This sales-minded role emphasizes building relationships, identifying service needs, and presenting clear estimates for repairs. The position offers a salary plus commission with strong earning potential in a fast-paced, customer-focused environment.

Qualifications

• Strong sales mindset with the ability to recommend and close additional services.
• Excellent communication skills both verbal and written.
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Solid computer skills and ability to navigate service systems.
• Team-oriented mindset with the ability to work closely with technicians and leadership.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Communication

Multitasking

Customer service

Problem solving

Teamwork

Tools

CRM software

Job description

Blue Compass RV in Kentucky is seeking a Service Advisor to join our team. You will be the main liaison between customers and technicians, guiding service conversations from check-in to completion and ensuring accurate recommendations.

This sales-minded role emphasizes building relationships, identifying service needs, and presenting clear estimates for repairs. The position offers a salary plus commission with strong earning potential in a fast-paced, customer-focused environment.