RV Service Advisor | Customer Experience & Scheduling

Pleasureland RV; Shakopee, Northern (MN, KY); Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

Paid holidays

401(k) with company match

Job summary

PleasureLand RV Center in Shakopee, MN is seeking a full-time Service Advisor / Service Writer. You will be the main contact between guests, technicians, parts, warranty, and management, guiding customers from first conversation to final pickup.

This role emphasizes accuracy, clear communication, and a professional service experience in a busy service department. The ideal candidate is organized, customer-focused, and willing to learn our service process.

Qualifications

• Experience in service coordination or customer service environments.
• Ability to document repair orders accurately and manage paperwork.
• Comfortable using computers and learning service systems.

Responsibilities

• Greet guests professionally and provide a positive service experience.
• Document repair needs and create repair orders.
• Schedule service work based on shop capacity and parts availability.
• Communicate with guests on status, estimates, and pickup.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

Service management systems

Microsoft Word

Microsoft Excel

Job description

PleasureLand RV Center in Shakopee, MN is seeking a full-time Service Advisor / Service Writer. You will be the main contact between guests, technicians, parts, warranty, and management, guiding customers from first conversation to final pickup.

This role emphasizes accuracy, clear communication, and a professional service experience in a busy service department. The ideal candidate is organized, customer-focused, and willing to learn our service process.