Service Advisor/Service Writer

Pleasureland RV; Shakopee, Northern (MN, KY); Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

Paid holidays

401(k) with company match

Job summary

PleasureLand RV Center in Shakopee, MN is seeking a full-time Service Advisor / Service Writer. You will be the main contact between guests, technicians, parts, warranty, and management, guiding customers from first conversation to final pickup.

This role emphasizes accuracy, clear communication, and a professional service experience in a busy service department. The ideal candidate is organized, customer-focused, and willing to learn our service process.

Qualifications

• Experience in service coordination or customer service environments.
• Ability to document repair orders accurately and manage paperwork.
• Comfortable using computers and learning service systems.

Responsibilities

• Greet guests professionally and provide a positive service experience.
• Document repair needs and create repair orders.
• Schedule service work based on shop capacity and parts availability.
• Communicate with guests on status, estimates, and pickup.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

Service management systems

Microsoft Word

Microsoft Excel

Job description

Service Advisor / Service Writer

Shakopee, MN

Job Type

Full-time

Pay Range

$60,000–$110,000 per year, based on experience and performance

PleasureLand RV Center is hiring a full-time Service Advisor / Service Writer. This is a great opportunity for someone who is organized, customer-focused, and motivated to help keep a busy service department running smoothly.

This is not a technician position. You do not need to be an RV expert to apply. We are looking for someone who communicates well, follows through, stays organized, and is willing to learn our service process.

This role is a great fit for candidates with experience in automotive service, powersports, marine service, equipment rental, dispatching, scheduling, warranty, customer service, or dealership operations.

As an RV Service Advisor, you will be the main point of contact between our guests, technicians, parts, warranty, and management teams. You will help customers through the service process from the first conversation through final pickup, making sure repairs are documented accurately, updates are communicated clearly, and each guest receives a professional service experience. For over 55 years, PleasureLand RV has remained a family-owned company built on customer service, integrity, and continued growth. As our company continues to evolve, the Service Advisor role is essential to protecting the trust our guests place in us and helping deliver the Best in the Midwest service experience.

What You’ll Do

In this role, you will help manage the guest service experience from start to finish. Responsibilities include:

• Greet guests professionally and provide a positive service experience
• Listen to customer concerns and accurately document repair needs
• Create, review, and maintain complete repair orders
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward
• Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed
• Notify customers when work is complete and coordinate timely pickup
• Collect payment at the time of pickup unless prior arrangements have been approved
• Maintain accurate Work in Progress information and support department deadlines

What We’re Looking For

A strong candidate will be:

• Professional, dependable, organized and detail-oriented with strong follow-through
• Comfortable communicating with customers, technicians, and team members
• Able to manage multiple priorities in a fast-paced environment
• Calm and professional during difficult customer situations
• Comfortable using computers and learning service systems
• Willing to learn RV systems, warranty processes, and company procedures

Helpful Experience, But Not Required

Experience in any of the following is a plus:

• Service advising or parts and service department operations
• Customer service, sales, scheduling, dispatching, or administrative support
• RV, automotive, marine, powersports, equipment, or dealership service
• Warranty processing or repair order documentation
• Microsoft Word, Excel, or service management systems

Why Join PleasureLand RV?

We offer:

• $60,000–$110,000 per year, based on experience and performance
• Medical, dental, vision, life, and disability benefits
• Paid time off and paid holidays
• 401(k) with company match and profit sharing
• Employee discounts
• Ongoing training
• Growth opportunities
• A supportive, team-focused work environment

PleasureLand RV is proud to be an equal opportunity employer.