RV Service Advisor: Customer Care & Repairs

Fun Town RV, LP; Texarkana (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts for employees

Job summary

Fun Town RV is seeking a Service Advisor in Texarkana, AR, to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations.

Responsibilities include creating repair orders, presenting estimates, upselling services, and ensuring customer satisfaction while maintaining accurate records and processing payments. Equal opportunity employer.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Greet and assist customers, document service requests, and provide repair advice.
• Create and manage repair orders; coordinate with technicians on timelines and costs.
• Present detailed estimates and upsell recommended services and plans.
• Follow up with customers post-service to ensure satisfaction.
• Maintain records of interactions, orders, and service history; process payments.

Skills

Customer-facing

Communication

Multitasking

Interpersonal skills

RV knowledge

Tools

Service management software

Basic computer applications

Job description

Fun Town RV is seeking a Service Advisor in Texarkana, AR, to be the primary contact for customers in the service department. You will coordinate between customers and technicians, document requests, and communicate timelines, costs, and recommendations.

Responsibilities include creating repair orders, presenting estimates, upselling services, and ensuring customer satisfaction while maintaining accurate records and processing payments. Equal opportunity employer.