RV Service Advisor: Customer Care & Upsell Pro

campingworld; Orange Park (FL); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental Leave

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

On-the-Job Training

Résumé du poste

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair service requests and provide administrative support to the Service Department while keeping customers informed of work progress.

Responsibilities include determining product needs with customers, suggesting add-ons to increase transaction value, and providing price estimates before appointments. A positive attitude and strong organization are essential.

Qualifications

• A minimum of one year of service experience is preferred.
• RV product or camping lifestyle experience is desired.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow-up skills are required.
• The ability to follow department procedures and policies.

Responsabilités

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Connaissances

Customer service

Sales

Estimating

Description du poste

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair service requests and provide administrative support to the Service Department while keeping customers informed of work progress.

Responsibilities include determining product needs with customers, suggesting add-ons to increase transaction value, and providing price estimates before appointments. A positive attitude and strong organization are essential.