RV Service Advisor: Customer Care & Upgrades

Hwhrv; Willis (TX); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid holidays

Paid vacation

Annual bonus

Paid training

Growth opportunities

Job summary

Holiday World RV is seeking a Service Advisor to greet customers, communicate repair needs to technicians, and coordinate service work for recreational vehicles.

You will provide accurate cost estimates, upsell appropriate services with integrity, and keep customers informed throughout the repair process. This role emphasizes strong customer service and attention to detail in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a service-related position preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low pressure, high integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Sales skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Holiday World RV is seeking a Service Advisor to greet customers, communicate repair needs to technicians, and coordinate service work for recreational vehicles.

You will provide accurate cost estimates, upsell appropriate services with integrity, and keep customers informed throughout the repair process. This role emphasizes strong customer service and attention to detail in a fast-paced dealership environment.