RV Service Advisor - Customer Experience Pro

Hwhrv; Holiday (FL); On-site; USD 42,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Holidays

Paid Vacation

Annual Bonus

Paid Training

Career Growth

Job summary

Holiday World RV in Holiday, FL is seeking a Service Advisor for Recreational Vehicles who is customer-service oriented and maintains a professional appearance. You will greet customers, schedule service, and act as the liaison between customers and service technicians to ensure clear communication and timely updates.

Responsibilities include presenting repair estimates, upselling services, following up on repairs, and maintaining CSI standards.

Qualifications

• Requires strong customer service background and professional appearance.
• Excellent communication with customers and technicians is essential.
• Experience in a service-related role is preferred.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review repairs and costs with customers.
• Handle minor concerns and maintain CSI scores.

Skills

Customer service

Communication

Professional appearance

Attention to detail

Team liaison

Education

High school diploma or equivalent

Job description

Holiday World RV in Holiday, FL is seeking a Service Advisor for Recreational Vehicles who is customer-service oriented and maintains a professional appearance. You will greet customers, schedule service, and act as the liaison between customers and service technicians to ensure clear communication and timely updates.

Responsibilities include presenting repair estimates, upselling services, following up on repairs, and maintaining CSI standards.