External Service Advisor

Hwhrv; Texas; Presencial; USD 42.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Holidays

Paid Vacation

Annual Bonus

Paid Training

Career Growth

Descripción de la vacante

Holiday World RV in Holiday, FL is seeking a Service Advisor for Recreational Vehicles who is customer-service oriented and maintains a professional appearance. You will greet customers, schedule service, and act as the liaison between customers and service technicians to ensure clear communication and timely updates.

Responsibilities include presenting repair estimates, upselling services, following up on repairs, and maintaining CSI standards.

Formación

• Requires strong customer service background and professional appearance.
• Excellent communication with customers and technicians is essential.
• Experience in a service-related role is preferred.

Responsabilidades

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review repairs and costs with customers.
• Handle minor concerns and maintain CSI scores.

Conocimientos

Customer service

Communication

Professional appearance

Attention to detail

Team liaison

Educación

High school diploma or equivalent

Descripción del empleo

Service Advisor - Recreational Vehicles

If you arecustomer service oriented andhappens to love recreational vehicles, then our dealership has the perfect job for you. We are looking foran outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments andserves as a liaison between customers and service technicians. Successful candidates will also have excellent follow-through skills, exceptional customer service skills and a sharp eye for details.

Job Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to technicians
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience. Paid salary plus commission.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred.

Benefits

• Medical, Dental and Vision Insurance
• 401k Retirement Plan with Company matching
• Paid Holidays
• Paid Vacation
• Annual Bonus Plan
• Paid Training
• Opportunity for growth

About of Dealership

Holiday World RV operates some of the nation’s premier RV dealerships. We have become the top choice for RVers in our market. Holiday World RV is a growing company that is looking for quality individuals to join our team. We value our employees and recognize they are our greatest asset.