External Service Advisor

Holiday World RV; Alvarado (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with company matching

Paid holidays

Paid vacation

Annual bonus plan

Paid training

Growth opportunities

Job summary

Holiday World RV in Alvarado, TX is seeking a Service Advisor to act as the liaison between customers and service technicians, greet customers, and coordinate repairs with a focus on accuracy and service quality.

The ideal candidate has a strong customer-service orientation, professional appearance, and excellent follow-through. Compensation is based on experience with salary plus commission and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Experience in a service-related position preferred.
• Proven communication and customer service skills.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to technicians.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Explain repairs and associated costs to customers.
• Follow up on repairs and keep customers informed of progress.
• Inspect repair quality and ensure work is completed.

Skills

Customer service

Communication

Professional appearance

Attention to detail

Upselling

Education

High school diploma or equivalent

Job description

Service Advisor - Recreational Vehicles

If you arecustomer service oriented andhappens to love recreational vehicles, then our dealership has the perfect job for you. We are looking foran outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments andserves as a liaison between customers and service technicians. Successful candidates will also have excellent follow-through skills, exceptional customer service skills and a sharp eye for details.

Job Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to technicians
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience. Paid salary plus commission.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred.

Benefits

• Medical, Dental and Vision Insurance
• 401k Retirement Plan with Company matching
• Paid Holidays
• Paid Vacation
• Annual Bonus Plan
• Paid Training
• Opportunity for growth

About of Dealership

Holiday World RV operates some of the nation’s premier RV dealerships. We have become the top choice for RVers in our market. Holiday World RV is a growing company that is looking for quality individuals to join our team. We value our employees and recognize they are our greatest asset.