RV Service Advisor: Customer Care & Repairs

Fun Town RV; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

Paid time off and holidays

Holiday Savings Plan

Store discounts for employees

Job summary

Fun Town RV in Oklahoma City, OK is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and technicians and documenting service requests.

The role involves communicating timelines, costs, and recommendations, creating repair orders, and driving high levels of customer satisfaction through proactive follow-up and upselling of services.

Qualifications

• 1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
• Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
• Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
• Coordinate warranty work and liaise with manufacturers for authorization as needed.
• Provide customers with detailed estimates for recommended services and repairs.
• Educate customers on the benefits of additional services, maintenance plans, or upgrades.
• Promote service specials and dealership programs to enhance customer value.
• Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
• Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
• Maintain accurate records of customer interactions, repair orders, and service history.
• Process payments and ensure proper documentation for completed jobs.
• Monitor service schedules to ensure efficient workflow and timely completion of jobs.
• Perform other duties as assigned by Management

Skills

Customer service

RV experience

Communication

Multitasking

Service software

Job description

Fun Town RV in Oklahoma City, OK is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and technicians and documenting service requests.

The role involves communicating timelines, costs, and recommendations, creating repair orders, and driving high levels of customer satisfaction through proactive follow-up and upselling of services.