RV Resort Customer Experience Specialist

Equitylifestyle; Biloxi (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations

Paid holidays and sick time

Job summary

Equity LifeStyle Properties (ELS) in Biloxi, Mississippi, is seeking a Customer Service Representative to join our team supporting our portfolio of RV Campgrounds and Resorts. You will answer incoming calls, take reservations, share special offers, verify and enter guest information, and navigate multiple computer systems with accuracy and professionalism.

A high school diploma and at least one year in a call center are preferred; excellent written and verbal communication skills are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years of call center experience.
• Commitment to exceptional customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

High school diploma

Call center experience

Customer service

Written and verbal communication

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties (ELS) in Biloxi, Mississippi, is seeking a Customer Service Representative to join our team supporting our portfolio of RV Campgrounds and Resorts. You will answer incoming calls, take reservations, share special offers, verify and enter guest information, and navigate multiple computer systems with accuracy and professionalism.

A high school diploma and at least one year in a call center are preferred; excellent written and verbal communication skills are essential.