RV Resort Reservations & Customer Care Specialist

MHC Property Management; Biloxi (MS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacations

Job summary

ELS in Biloxi, Mississippi is seeking a Customer Service Representative-1 to assist guests at our RV Campgrounds and Resorts. The role involves handling reservations, informing guests of offers, and delivering excellent service with a friendly, professional approach.

Ideal candidates will have a high school diploma, 1+ years in a call center, and outstanding written and verbal communication skills. A comprehensive benefits package is provided, including medical, dental, vision, and a 401(k)

Qualifications

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies to respond correctly to customer inquiries.
• Verify and enter accurate customer information to ensure integrity of paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Customer service

Communication

Call handling

Multitasking

Education

High school diploma

Tools

CRM software

Job description

ELS in Biloxi, Mississippi is seeking a Customer Service Representative-1 to assist guests at our RV Campgrounds and Resorts. The role involves handling reservations, informing guests of offers, and delivering excellent service with a friendly, professional approach.

Ideal candidates will have a high school diploma, 1+ years in a call center, and outstanding written and verbal communication skills. A comprehensive benefits package is provided, including medical, dental, vision, and a 401(k)