Customer Service Representative-6

Equity LifeStyle Properties; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick pay

Job summary

Equity LifeStyle Properties is seeking a Customer Service Representative-6 in Biloxi, Mississippi. You will interact with guests, take reservations, and promote extended stays across our RV Campgrounds and Resorts portfolio.

The role requires strong communication, 1+ years in a call-center environment, and a commitment to outstanding service. You will work with a team to ensure accurate records and seamless guest experiences.

Qualifications

• High school diploma or equivalent required.
• 1+ years of call center experience.
• Dedication to exceptional customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Interact with customers, take reservations, and offer extended stays.
• Inform customers of special offers for RV Campgrounds and Resorts.
• Answer incoming customer service calls promptly and professionally.
• Maintain knowledge of services and policies to respond accurately.
• Verify and enter accurate customer information into records.
• Navigate multiple computer systems to assist customers.

Skills

Call center experience

Customer service

Written and verbal communication

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Representative-6 in Biloxi, Mississippi.

What you’ll do:

• The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.
• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you’ll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America.

Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs.

ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.