Customer Service Representative-1

MHC Property Management, LP; Biloxi (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k match

Paid time off

Job summary

Equity LifeStyle Properties in Biloxi, Mississippi is seeking a Customer Service Representative-1 to join our team. The role involves interacting with customers, taking reservations, and informing guests of special offers across our RV Campgrounds and Resorts.

You will answer calls promptly, maintain knowledge of services and policies, verify customer information, and resolve inquiries efficiently while navigating multiple computer systems.

Qualifications

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Interact with customers, take reservations, offer extended stays and inform customers of special offers for our portfolio of RV Campgrounds and Resorts.
• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies to respond to customer inquiries.
• Verify and enter accurate customer information to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Call center experience

Written communication

Verbal communication

Customer service oriented

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Representative-1 in Biloxi, Mississippi.

What you’ll do:

• The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.
• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you’ll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America.

Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs.

ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.