Customer Service Representative

Equitylifestyle; Biloxi (MS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations

Paid holidays and sick time

Job summary

Equity LifeStyle Properties (ELS) in Biloxi, Mississippi, is seeking a Customer Service Representative to join our team supporting our portfolio of RV Campgrounds and Resorts. You will answer incoming calls, take reservations, share special offers, verify and enter guest information, and navigate multiple computer systems with accuracy and professionalism.

A high school diploma and at least one year in a call center are preferred; excellent written and verbal communication skills are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years of call center experience.
• Commitment to exceptional customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

High school diploma

Call center experience

Customer service

Written and verbal communication

Education

High school diploma or equivalent

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Customer Service Representative in Biloxi, Mississippi.

What you’ll do:

The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts. Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you’ll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our appealing properties, located in the most desirable regions of the country, offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.