Customer Service Representative-7

MHC Property Management; Biloxi (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) match

Paid time off

Job summary

Equity Lifestyle Properties (ELS) in Biloxi, Mississippi is hiring a Customer Service Representative-7 to handle guest inquiries, reservations and explain special offers for our RV campground portfolio. The role requires a high school diploma, 1+ year in a call center, and strong written and verbal communication.

We offer medical, dental and vision plans, a generous 401(k) match, and paid time off. Join a culture of recognition and provide excellent service to guests across our resort

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly and professionally.
• Maintain knowledge of services and policies to respond accurately to inquiries.
• Verify and enter accurate customer information to ensure records' integrity.
• Respond to customer needs, questions or problems efficiently and thoroughly.
• Navigate multiple computer systems to access information and complete tasks.

Skills

Call center experience

Customer service

Written and verbal communication

Education

High school diploma

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Customer Service Representative-7 in Biloxi, Mississippi.

What you'll do:

The Customer Service Representative interacts with customers, takes reservations, offers extended stays and informs customers of special offers for our portfolio of RV Campgrounds and Resorts.

Your job will include:

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Experience & skills you'll need:

• High school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.