Customer Care Specialist - RV Resorts & Campgrounds

MHC Property Management, LP; Biloxi (MS); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Equity LifeStyle Properties is hiring a Customer Service Representative-5 in Biloxi, Mississippi to assist guests with reservations, explain special offers and guide them through our portfolio of RV resorts and campgrounds. You will handle calls promptly, verify customer information, and maintain up-to-date knowledge of services and policies.

The role requires a high school diploma and 1+ year in a call center, with strong written and verbal communication, dedication to service, and the ability

Qualifications

• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Call center experience

Customer service

Written communication

Verbal communication

Education

High school diploma

Job description

Equity LifeStyle Properties is hiring a Customer Service Representative-5 in Biloxi, Mississippi to assist guests with reservations, explain special offers and guide them through our portfolio of RV resorts and campgrounds. You will handle calls promptly, verify customer information, and maintain up-to-date knowledge of services and policies.

The role requires a high school diploma and 1+ year in a call center, with strong written and verbal communication, dedication to service, and the ability