Russian/English Patient Scheduler — Growth & Benefits

USA-Clinics-Group-; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential care in a fast-paced, target-driven environment. You will engage with both potential and existing patients and schedule appointments, with comprehensive training provided.

The role requires English and Russian fluency, at least 1 year in a call center or retention-focused role, and strong communication, data entry, and organizational skills.

Qualifications

• Minimum 1+ years of call center experience in customer service, retention, or a similar role.
• Exceptional communication skills, both verbal and written.
• Fluency in English & Russian required.
• Proficiency in Word and Excel.
• Proficiency with call center systems.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Resolve patient concerns while maintaining high customer service levels.
• Accurately enter patient information and schedule appointments in the system.
• Work collaboratively with the team to drive patient engagement and retention.

Skills

Customer service

Bilingual English/Russian

Communication

Data entry

Organizational skills

Tools

Word

Excel

Call center systems

Job description

USA Clinics Group in Northbrook, IL is seeking a Patient Scheduling Coordinator to connect patients with essential care in a fast-paced, target-driven environment. You will engage with both potential and existing patients and schedule appointments, with comprehensive training provided.

The role requires English and Russian fluency, at least 1 year in a call center or retention-focused role, and strong communication, data entry, and organizational skills.