Bilingual Patient Scheduling Coordinator (EN/RU)

USA Clinics Group; Northbrook (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement Plan

Paid time off (PTO)

Job summary

USA Clinics Group seeks a Patient Scheduling Coordinator in Northbrook, IL to connect patients with essential medical care in a fast-paced, target-driven environment.

You will handle inbound/outbound calls, schedule appointments, educate patients on services, and strive to meet KPIs while maintaining exceptional customer service. Training provided; bilingual English & Russian required.

Qualifications

• Fluent in English and Russian required.
• Prior experience in customer engagement or retention-focused call center.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Present a positive, professional, and energetic approach to patients.
• Meet and exceed KPIs related to scheduling and retention.
• Educate patients on services, benefits, and appointment details.
• Proactively follow up with patients to ensure continued care and attendance.
• Accurately enter patient information and schedule appointments in the system.

Skills

Bilingual English-Russian

Communication skills

Customer service

Data entry

MS Office

Tools

CRM systems

Call center software

Job description

USA Clinics Group seeks a Patient Scheduling Coordinator in Northbrook, IL to connect patients with essential medical care in a fast-paced, target-driven environment.

You will handle inbound/outbound calls, schedule appointments, educate patients on services, and strive to meet KPIs while maintaining exceptional customer service. Training provided; bilingual English & Russian required.