Runway Concierge: Airside Guest & Ops Lead

Signature Aviation; Charlottesville (VA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k)

Training and Development

Paid time off

Paid Maternity Leave

Tuition reimbursement

Employee Assistance Program

Job summary

Signature Aviation in Charlottesville, VA seeks an Airside Experience Specialist to deliver exceptional guest service while performing ground services for aircraft and passengers. You will operate ground service equipment, assist with fueling, de-icing, power, and towing, and maintain safe, welcoming ramps in a fast-paced, luxury environment.

This role requires flexible scheduling, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft.

Qualifications

• High School Diploma or GED required.
• Minimum 18 years of age.
• Legally eligible to work in the United States and pass background checks.
• Valid driver’s license; CDL may be required depending on location.
• Ability to read and follow safety rules and procedures.
• Experience in aviation or customer service preferred.

Responsibilities

• Work with team to perform airside operations safely per SOPs and communicate clearly.
• Collaborate with guests, clients, vendors, and crew to meet service needs (fueling, de-icing, power, towing, etc.).
• Prepare for arriving/departing aircraft and address safety concerns promptly.
• Operate ground service equipment such as fuel trucks and tugs.
• Load/unload luggage and cargo as needed in the PAT or guest vehicles.
• Provide professional guest service and maintain a positive, welcoming attitude.
• Offer safe transportation when driving shuttle vehicles for guests and luggage.
• Keep ramps and operations safe, clean, and secure.
• Handle fuel, inventory, and related documentation accurately.
• Follow emergency procedures and security protocols.

Skills

Hospitality

English

Math

Physical ability

Critical thinking

Interpersonal

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

Job description

Signature Aviation in Charlottesville, VA seeks an Airside Experience Specialist to deliver exceptional guest service while performing ground services for aircraft and passengers. You will operate ground service equipment, assist with fueling, de-icing, power, and towing, and maintain safe, welcoming ramps in a fast-paced, luxury environment.

This role requires flexible scheduling, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft.