Private Aviation Guest Experience Lead

Signature Aviation plc; Broomfield (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Paid time off

Training and Development

Employee Assistance Program

Job summary

Signature Aviation in Broomfield is seeking an Airside Experience Specialist to deliver seamless, luxury guest experiences while supporting aircraft ground services. You will operate ground service equipment and coordinate with teams to fuel, de-ice, service power, and tow aircraft, ensuring safety and a first-class experience.

Role requires flexibility including nights, weekends, and holidays, and outdoor work around active aircraft.

Qualifications

• High School Diploma or GED.
• Minimum of 18 years of age.
• Must pass background checks (criminal and motor vehicle), drug tests, airport background checks for security badge.
• Must be legally authorized to work in the United States.
• Ability to pass color vision test for inspecting aviation fuel.
• Must have a valid state driver’s license; CDL may be required locally.
• Preferred: 3–6 months aviation or customer service experience or equivalent training.

Responsibilities

• Perform airside operations safely and efficiently per SOPs and communicate effectively.
• Collaborate with guests, clients, vendors, and crew to meet service needs (fueling, de-icing, power, catering, towing).
• Prepare for arriving/departing aircraft; identify tasks and raise safety concerns when needed.
• Operate ground service equipment (fuel trucks, de-icing trucks, tugs, GPUs, etc.).
• Load/unload luggage and cargo; assist guest transportation when needed.
• Provide professional guest service and maintain a positive attitude at all times.
• Maintain safe, clean ramps and accurate documentation of services performed.
• Adhere to all security protocols and company policies.

Skills

Hospitality Skills

Language Skills

Math Skills

Physical Ability

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Task Management

Tools

Ground service equipment

Fuel trucks

Ground power units

Job description

Signature Aviation in Broomfield is seeking an Airside Experience Specialist to deliver seamless, luxury guest experiences while supporting aircraft ground services. You will operate ground service equipment and coordinate with teams to fuel, de-ice, service power, and tow aircraft, ensuring safety and a first-class experience.

Role requires flexibility including nights, weekends, and holidays, and outdoor work around active aircraft.