Runway Concierge: Airside Guest Experience

Socket.dev; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Health Savings Account

401(k)

Paid time off

Paid maternity leave

Tuition reimbursement

Employee Assistance Program

Job summary

Signature Aviation in Houston seeks an Airside Experience Specialist to greet guests and crew, delivering a seamless, luxury-grade experience from wheels down to wheels up. You will blend hospitality with hands-on operational support in a dynamic, outdoor setting among active aircraft.

Flexibility to work nights, weekends, and holidays is required, and you will coordinate with team members to fuel, de-ice, marshal, power units, and transport guests safely while maintaining the highest standards

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Able to pass background checks and airport security requirements.
• Valid driver's license; CDL may be required in some locations.

Responsibilities

• Perform airside operations safely and efficiently following SOPs and communicate effectively to complete tasks.
• Collaborate with guests, crew, vendors, and aircraft personnel to meet service needs (fueling, de-icing, lavatories, power, water, parking, marshalling, catering, towing).
• Proactively prepare for arrivals/departures and report safety concerns to stakeholders.
• Operate ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo to/from aircraft and PAT or guest vehicles.
• Provide professional guest service with a positive attitude at all times.
• Offer safe transportation for guests and luggage via shuttle when needed.
• Maintain clean, safe ramps and operations; manage fuel handling and inventory.

Skills

Hospitality

English proficiency

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer literacy

Task management

Education

High School Diploma or GED

Job description

Signature Aviation in Houston seeks an Airside Experience Specialist to greet guests and crew, delivering a seamless, luxury-grade experience from wheels down to wheels up. You will blend hospitality with hands-on operational support in a dynamic, outdoor setting among active aircraft.

Flexibility to work nights, weekends, and holidays is required, and you will coordinate with team members to fuel, de-ice, marshal, power units, and transport guests safely while maintaining the highest standards