Airside Guest Experience Lead

Signature Aviation; Orlando (FL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid time off

Training and Development

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal. You will blend hospitality with hands-on operational support, working in an outdoor, fast-paced runway environment and coordinating with guests, crews, and aircraft throughout ground operations.

The role requires schedule flexibility, including nights, weekends, and holidays, and adherence to safety and security procedures while operating ground service

Qualifications

• High School Diploma or GED required.
• Minimum 18 years of age.
• Ability to pass background checks and airport security requirements.
• Must be legally authorized to work in the United States.
• Good vision and coordination to move aircraft and inspect fuel.
• Valid state driver's license; CDL may be required locally.
• Ability to follow directions and maintain safety and quality standards.

Responsibilities

• Work with a team to conduct airside operations safely per SOPs.
• Collaborate with guests, crew, clients, vendors, and aircraft crew to meet service needs.
• Prepare for arriving/departing aircraft and address safety concerns promptly.
• Operate ground service equipment such as fuel trucks, de-icing trucks, and tugs.
• Load/unload luggage and cargo; transport guests and belongings as needed.
• Provide professional guest service with a positive attitude.
• Arrange safe transportation when driving shuttle vehicles, maintain ramps and equipment.
• Handle fuel and maintain related documentation; follow security protocols.

Skills

Hospitality

Guest service

English communication

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless, luxury guest experience at our private aviation terminal. You will blend hospitality with hands-on operational support, working in an outdoor, fast-paced runway environment and coordinating with guests, crews, and aircraft throughout ground operations.

The role requires schedule flexibility, including nights, weekends, and holidays, and adherence to safety and security procedures while operating ground service