Airside Guest Experience Concierge

Signature Aviation; Honolulu (HI); On-site; USD 27,593 - 34,495; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid Time Off

Training and Development

EAP & Perks

Job summary

Signature Aviation is seeking an Airside Experience Specialist to serve as the face of our private aviation terminal. You will deliver a seamless, personalized guest experience while performing aircraft ground services and operating ground support equipment.

The role requires schedule flexibility, including nights, weekends, and holidays, in outdoor environments around active aircraft. Developed hospitality skills, strong English communication, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or GED.
• Must be 18 years of age or older.
• Ability to pass background checks and obtain an airport security badge.
• Legally authorized to work in the United States.
• Excellent vision and coordination for aircraft movements.
• Valid driver’s license; CDL may be required in some locations.

Responsibilities

• Safely conduct airside operations per SOPs and communicate clearly.
• Collaborate with guests, crew, vendors, and aircraft to meet service needs (fueling, de-icing, lavatory, power, etc.).
• Identify open tasks for arriving/departing aircraft and report safety concerns.
• Operate ground service equipment (fuel trucks, de-icers, GPUs, tugs).
• Load/unload luggage and cargo; assist with guest transportation.
• Provide professional guest service with a positive attitude at all times.
• Follow safety, security, and emergency procedures; maintain clean, secure ramps.

Skills

Hospitality

English Proficiency

Math Skills

Physical Ability

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Task Management

Education

High School Diploma or GED

18+ years old

Ability to obtain airport security badge

Job description

Signature Aviation is seeking an Airside Experience Specialist to serve as the face of our private aviation terminal. You will deliver a seamless, personalized guest experience while performing aircraft ground services and operating ground support equipment.

The role requires schedule flexibility, including nights, weekends, and holidays, in outdoor environments around active aircraft. Developed hospitality skills, strong English communication, and the ability to multitask in a fast-paced