Airside Experience Concierge

Signature Aviation; Bedford (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Identity Theft and Legal Services

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &Per

Job summary

Signature Aviation, a leader in private aviation terminals, seeks an Airside Experience Specialist to deliver exceptional guest experiences while performing aircraft ground services and operating ground support equipment. The role requires flexibility for nights, weekends, and holidays, in outdoor airport environments.

You will combine hospitality with hands-on operations, ensuring guests receive an exceptional experience from wheels down to wheels up.

Qualifications

• High School Diploma or GED.
• Must be at least 18 years old.
• Able to pass company background checks and airport security requirements to receive an airport badge.
• Legally authorized to work in the jurisdiction of employment.
• Valid state driver’s license; CDL may be required in some locations.
• Must be able to pass a color vision test for inspecting aviation fuel.
• Preferred: 3–6 months experience in aviation or customer service.

Responsibilities

• Conduct airside operations safely and efficiently per SOPs, ensuring effective communication.
• Collaborate with guests, crew, vendors and aircraft to meet service needs (fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, towing, catering).
• Prepare for arriving/departing aircraft and identify open tasks; report safety concerns.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stairs).
• Load/unload luggage and cargo from aircraft and to/from guest vehicles.
• Provide professional guest service with a positive, helpful attitude at all times.
• Provide safe, convenient shuttle transport for guests and luggage.
• Maintain safe, clean ramps and operations; fuel handling and documentation.
• Follow all safety, security, and guest-service requirements; stop unsafe work and report concerns.
• Follow emergency procedures and company security protocols.
• Create accurate records of time worked and services performed.

Skills

Hospitality skills

English language

Multi-tasking

Interpersonal skills

Communication skills

Critical thinking

Physical stamina

Teamwork

Education

High School Diploma or GED

Tools

Computer skills

Job description

Signature Aviation, a leader in private aviation terminals, seeks an Airside Experience Specialist to deliver exceptional guest experiences while performing aircraft ground services and operating ground support equipment. The role requires flexibility for nights, weekends, and holidays, in outdoor airport environments.

You will combine hospitality with hands-on operations, ensuring guests receive an exceptional experience from wheels down to wheels up.