RTLS Field Technician: Healthcare Tech & Training

HID; Georgia; Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Competitive salary and rewards package

Competitive benefits and annual leave

Inclusive culture and career growth

Zusammenfassung

HID is seeking an RTLS Service Technician to install, commission, service, and maintain healthcare RTLS solutions across multiple sites in the Atlanta area. You will handle on-site visits, troubleshooting, and customer training to ensure reliable, high-quality deployments.

The role requires hands-on technical work, strong communication, and ability to lift up to 50 lbs. You will work with the Customer Success team to ensure timely responses and continuous improvement across sites.

Qualifikationen

• Vocational school or 2-year college degree preferred.
• In lieu of degree, minimum of two years’ RTLS/product support experience.
• Experience with healthcare RTLS, Asset Management, and Hand Hygiene.
• Ability to lift up to 50 lbs and travel between sites.

Aufgaben

• Install, service, troubleshoot, repair, and maintain RTLS, Asset, Hand Hygiene, and Environmental solutions for HID healthcare customers.
• Travel locally between customer sites within a two-hour turnaround time.
• Respond to support tickets per SLA with a maximum 30-minute response time.
• Train customer leads on proper use of solutions.
• Collaborate with the onsite Customer Success Manager to ensure service excellence and responsiveness.

Kenntnisse

RTLS knowledge

Customer service

Communication

MS Office & reporting tools

Team player

Ausbildung

Vocational school / 2-year degree preferred

High school diploma or GED

Tools

MS Office Suite

Smartsheets

Jobbeschreibung

HID is seeking an RTLS Service Technician to install, commission, service, and maintain healthcare RTLS solutions across multiple sites in the Atlanta area. You will handle on-site visits, troubleshooting, and customer training to ensure reliable, high-quality deployments.

The role requires hands-on technical work, strong communication, and ability to lift up to 50 lbs. You will work with the Customer Success team to ensure timely responses and continuous improvement across sites.