RTLS Service Technician, Northside Healthcare

Assa Abloy Ab; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and rewards package

Competitive benefits and annual leave

Inclusive culture

Career development opportunities

Global organization exposure

Job summary

HID Global is seeking a RTLS Service Technician to install, service, and maintain RTLS and related solutions across multiple hospital sites in the Atlanta area. You will troubleshoot, validate installations, maintain fleet inventory, and train customer leads on proper usage.

You will routinely travel between customer locations, work with the Customer Success Manager to ensure top-tier service, and contribute to continuous process improvements and operational readiness.

Qualifications

• Vocational school or 2-year college degree preferred.
• High school diploma or GED equivalent; in lieu of degree related RTLS experience accepted.
• Working knowledge of healthcare RTLS, Asset Management, and Hand Hygiene.
• Able to lift up to 50 lbs and travel to customer sites.

Responsibilities

• Install, service, troubleshoot, repair, and maintain RTLS and related solutions.
• Travel locally between sites and meet SLA response times.
• Validate on-site RTLS systems and maintain inventory.
• Provide training to customer leads on solutions.
• Collaborate with Customer Success Manager to ensure service excellence.

Skills

RTLS knowledge

Customer service

Multitasking

English communication

Education

Vocational/2-year degree preferred

HS diploma or GED

Tools

MS Office Suite

Smartsheets

Job description

An Amazing Career Opportunity for a RTLS SERVICE TECHNICIAN!! Location: Atlanta, GA Job ID: 52148 For Northside Hospital sites (Atlanta/Cherokee/Duluth/Forsyth/Gwinnett) Monday-Friday The Real-Time Location Systems (RTLS) Service Technician- HID Technologies is responsible for installing, commissioning, servicing multiple RTLS healthcare technologies, processing customer orders including order entry, checking production, order acknowledgment, & training customers on use of solutions. This position, along with other team members will float between the customers’ five sites to ensure the healthcare facilities have reliable, well-maintained equipment by keeping the RTLS infrastructure, including asset management, and hand hygiene solutions healthy.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

As our RTLS Service Technician, you’ll support HID’s success by:

• Installing, servicing, troubleshooting, repairing, maintaining, and inspecting RTLS, Asset, Hand Hygiene, and Environmental solutions for HID healthcare customers.
• Troubleshooting existing installations and utilizing as-built drawings and documentation to correct deficiencies and repair systems without supervision.
• Providing onsite validation and testing of RTLS systems.
• Maintaining inventory to support service needs.
• Monitoring reports and schedules.
• Performing maintenance and repairs to ensure operational readiness.
• Traveling locally between customer sites and ensuring arrival at customer locations within a maximum two-hour turnaround time.
• Responding to support tickets in accordance with SLA requirements, including a maximum 30-minute response time, and reassigning tickets when outside of scope.
• Collaborating with the onsite Customer Success Manager to ensure service excellence and a high level of customer responsiveness.
• Leading continuous process improvement initiatives to enhance RTLS installation, maintenance, and service delivery.
• Training customer leads on the proper use of solutions.
• Reviewing customer stock levels, backlogs, and reports through daily customer interactions.

Your Experience and Background include:

• Vocational school or 2-year college degree preferred.
• High school diploma or GED equivalent In lieu of degree a minimum of two years’ experience supporting RTLS products and experience in customer services or related positions.
• Working knowledge of technical characteristics of healthcare RTLS, Asset Management, and Hand Hygiene.
• Customer focused while maintaining a charismatic yet strategic and proactive approach.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Understanding of asset management, preventative maintenance and what it takes to maintain an asset solution in good standing.
• Understanding of the user software and reporting tools.
• Ability to perform multiple tasks simultaneously, be organized, detail and deadline oriented.
• Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
• Ability to effectively communicate in the English language, both verbally and in writing.
• Excellent responsive skills and the ability to communicate at all levels, including C-Suite.
• Ability to adapt to change and learn new systems in challenging situations.
• Previous experience working in Healthcare or Healthcare IT is preferred.
• Proficient in MS Office Suite and Smartsheets is preferred.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made. If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact [e-mail].

Immigration Sponsorship Not Available Applicants for this position must be currently and legally authorized to reside and work in the hiring country. HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the hiring country will not be considered.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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