RTLS Service Technician - Onsite Healthcare Tech

ASSA ABLOY Entrance Systems AB; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Benefits and annual leave

Career development opportunities

Global organization and inclusive文化

Job summary

HID Global in Atlanta, GA is seeking a RTLS Service Technician to install, commission, service and support RTLS, asset management, and hand hygiene solutions for our healthcare clients across multiple sites. You will troubleshoot, train customer leads, monitor inventory, and ensure operational readiness while traveling locally between sites and meeting SLA requirements.

The role requires a technical mindset, customer focus, and the ability to lift up to 50 lbs, with an emphasis on safety and

Qualifications

• Vocational/2-year degree preferred; HS diploma or GED acceptable.
• Two years’ RTLS product support or related customer service experience.

Responsibilities

• Install, service, troubleshoot, repair, and maintain RTLS systems.
• Validate installations onsite and test RTLS systems.
• Travel locally between customer sites within two hours turnaround.
• Respond to support tickets per SLA, with ~30-minute initial response.
• Train customer leads and monitor inventory and reports.

Skills

RTLS knowledge

Customer service

Troubleshooting

Communication skills

Education

Vocational school / 2-year college

High school diploma or GED

Tools

MS Office

Job description

HID Global in Atlanta, GA is seeking a RTLS Service Technician to install, commission, service and support RTLS, asset management, and hand hygiene solutions for our healthcare clients across multiple sites. You will troubleshoot, train customer leads, monitor inventory, and ensure operational readiness while traveling locally between sites and meeting SLA requirements.

The role requires a technical mindset, customer focus, and the ability to lift up to 50 lbs, with an emphasis on safety and