Route Sup -Kent

New System Laundry LLC; Kent (WA); On-site; USD 33,000 - 47,000; Full time

Job summary

New System Laundry LLC is seeking a Route Relief professional in Kent, WA, to support customer success while covering assigned routes. You will drive a box truck, deliver and pick up linens and related products, and maintain strong customer relationships.

This role emphasizes proactive service, accurate documentation, and safe driving. Ideal candidates demonstrate excellent communication, reliability, and the ability to spot opportunities to improve service and grow accounts.

Qualifications

• Strong customer service and communication skills required.
• Ability to build and maintain professional relationships with customers.
• Sales-minded with a focus on account growth and problem solving.

Responsibilities

• Build strong, professional relationships with customers and be a trusted contact.
• Proactively check in with customers to ensure satisfaction and needs are met.
• Resolve service concerns quickly and professionally and own the issue.
• Identify opportunities to improve service and recommend products.
• Cover routes as assigned and ensure safe, accurate deliveries and pickups.
• Verify tickets, collect signatures, and maintain documentation.

Skills

Customer service

Communication

Relationship building

Independence

Tools

Mobile apps

Route systems

Job description

Route Service Representative — Route Relief (Cover Routes & Customer Success)New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.75/hr.At New System, we believe exceptional customer service is what sets us apart.We’re a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We’re hiring a Customer Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed.Yes, you’ll drive a route truck, but this role is about much more than deliveries. We’re looking for someone who genuinely enjoys talking with customers, spotting opportunities to improve their service, and helping grow accounts through trust and great service.If you’re the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions you’ll fit right in.Why you’ll like it hereYou’ll build real relationships with customers and make a direct impact on their experienceYour days move fast every day is different and every customer mattersStrong training and support (we set you up for success)Opportunities to grow your skills in customer service, account growth, and operationsCompetitive starting pay at $28.75/hrBe part of a team that values reliability, positivity, and taking care of peopleWhat you’ll doCustomer Service FirstBuild strong, professional relationships with customers and become a trusted point of contactProactively check in with customers to ensure they have what they need and are happy with serviceResolve service concerns quickly and professionally own the issue and help find solutionsCommunicate clearly and professionally while representing New System at every stopCustomer Growth & Account SupportIdentify opportunities to improve customer service and recommend products that genuinely help customers operate betterHelp customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and moreEncourage customers to try additional products or services that improve convenience and efficiencyHelp retain and grow customer accounts through excellent service and relationship-buildingRoute Relief & DeliveriesCover routes as assigned (vacations, callouts, open routes, business growth, etc.)Deliver and pick up linens and products safely and accuratelyVerify delivery tickets, collect signatures, and maintain accurate documentationMonitor inventory levels and ensure customers are properly stocked not overstocked or running shortCollect payments when needed and maintain proper documentationSafety & OperationsDrive safely and professionally at all timesComplete pre-trip and post-trip vehicle inspectionsSupport New System’s zero-accident safety cultureUse mobile tools and route systems to document service and updatesYou’re a fit if you areA people person who enjoys talking with customers and building relationshipsNaturally friendly, professional, and solutions-focusedComfortable recommending products when they truly help the customerDependable, adaptable, and able to step into different routes confidentlyOrganized and detail-oriented with strong follow-throughComfortable working independently and managing your dayRequirementsValid driver’s license and ability to comfortably drive a box truck (training provided)Strong customer service and communication skills requiredSales-minded without being pushy relationship selling matters hereAbility to lift, push, and pull up to 50 lbs repeatedlyComfortable using mobile apps and technology dailyBackground check and drug screening required for fleet driversPaid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM