District Manager Kent

New System Laundry LLC; Kent (WA); On-site; USD 67,000 - 72,000; Full time

Job summary

New System Laundry LLC is seeking a District Manager to lead daily service execution across routes and the office, developing CSRs and protecting retention. You’ll own the district, set priorities, and ensure standards show up every day.

You will drive key service KPIs, manage CRM data in Alliant, coach CSRs, ride-alongs, and conduct regular team and renewal-focused activities with leadership. Valid driver’s license and field comfort are required.

Qualifications

• Leadership experience in operations/service/logistics.
• Coaching CSRs and maintaining service standards.
• Proven ability to drive retention and de-escalate customer issues.

Responsibilities

• Run daily district operations: route coverage, call-outs, swaps, and service recovery.
• Lead the morning rhythm with dock presence and readiness checks.
• Coordinate with production/warehouse/admin for route readiness.
• Maintain clean, professional standards across trucks, dock, and service areas.
• Drive retention through fast escalation handling and follow-through on hot accounts.
• Oversee Red Flag response with documented plans and timely follow-ups.
• Ensure QA visits, Wellness Visits, and Welcome Visits occur with cadence.
• Partner with Sales/Leadership to support renewals and stabilize at-risk accounts.
• Directly manage CSRs; coach via route rides, debriefs, and action plans.
• Lead recurring team meetings and establish a culture of accountability.
• Track KPIs: churn signals, ticket trends, safety, and visit completion.
• Maintain CRM discipline in Alliant: timely closure and accurate documentation.
• Support invoice integrity by spotting patterns in service/billing issues.
• Communicate weekly priorities and provide leadership with wins, misses, and root causes.

Skills

Leadership

Coaching CSRs

Customer retention

Clear communication

CRM discipline

Problem solving

Safety awareness

Tools

Alliant CRM

Job description

District Manager — Route Operations & Customer RetentionNew System | Full-Time | Field + Office (Service/Routes)67k-72k AnnuallyNew System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a District Manager to lead daily service execution—cover routes, develop Customer Service Reps, protect retention, and make sure our standards show up every day.Why you’ll like it hereYou run the district, not just react to problems — clear priorities, real ownershipPeople leadership with purpose — coaching CSRs, building capability, raising standardsVisible impact — retention, service consistency, safety, and team morale move because of youFamily-owned, practical culture — fix what matters, build systems, take care of customersWhat you’ll do1) Run daily district operationsOwn day-to-day route execution: coverage, call-outs, swaps, and service recoveryLead the morning rhythm: dock presence, readiness checks, and issue preventionCoordinate with production/warehouse/admin so routes leave set up to winMaintain clean, organized, professional standards across trucks, dock, and service areas2) Protect customers and revenueDrive retention through fast escalation handling and follow-through on hot accountsOversee Red Flag response: make sure contact, plan, documentation, and follow-ups happen on timeEnsure Quality Visits (QVs), Wellness Visits, and Welcome Visits are happening with quality and cadencePartner with Sales/Leadership to support renewals and stabilize at-risk accounts3) Lead, coach, and hold the lineDirectly manage CSRsCoach in the real world: route rides, ride-alongs, debriefs, action plansRun (or support) recurring team meetings that reinforce standards and habits (PM meetings / “one rock” focus)Set clear expectations, follow up consistently, and build a culture of accountability4) Own the numbers and the systemsTrack and improve key service KPIs: churn signals, ticket trends, Red Flags, safety, completion of visits, and customer feedbackEnsure strong CRM discipline in Alliant: ticket quality, timely closure, and accurate documentationSupport invoice integrity / variance awareness by catching patterns that lead to service and billing issuesCommunicate weekly priorities and a clear recap to leadership: wins, misses, root causes, corrective actions, support needed5) Safety and professionalismReinforce safe driving, lifting/pushing practices, PPE use, and incident reportingEnsure vehicles, equipment, and housekeeping standards are consistently metLead by example—calm, professional, and solutions-forward when things get messyYou’re a fit if you areA steady leader: calm under pressure, clear communicator, doesn’t pass the buckCoach-first, standards-always: you develop people and you hold the lineOperationally sharp: you can juggle moving pieces without losing the plotCustomer-minded: you can de-escalate, rebuild trust, and close loopsComfortable using systems daily and keeping work documented (CRM discipline matters here)RequirementsPrior leadership experience in operations/service/logistics (route-based is a big plus)Valid driver’s license; comfortable being in the field and around trucks/routesAble to lift/push/pull up to ~50 lbs. occasionally as needed (hands-on support)Comfortable with mobile/desktop tools for tracking and documentation (CRM usage)Background check + drug screening required for fleet-related roles