Route Service Representative Route Relief

New System; Portland (OR); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid weekend coverage

Job summary

New System in Kent, WA is seeking a Route Relief Customer Service Rep to cover routes as needed and keep customers stocked and happy.

You will deliver and pick up linens, verify tickets, manage inventory, document service on mobile, and assist customers with issues. Must have a valid driver’s license, lift up to 50 lbs, and be comfortable using mobile apps. Weekend on-call coverage is paid.

Qualifications

• Valid driver’s license; able to drive a box truck with training provided.
• Able to lift/push/pull up to 50 lbs repeatedly.
• Comfortable using mobile apps daily.
• Background check and drug screening required for fleet drivers.
• Paid weekend coverage; On-call Sat/Sun 8:00am–4:30pm.

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth).
• Deliver and pick up linens and supplies; verify tickets and collect signatures.
• Manage customer inventory levels and keep them stocked.
• Document service, routes, and updates using mobile tools.

Skills

Customer service

Organized

Independent work

Communication

Job description

Customer Service Representative — Route Relief (Cover Routes & Customer Success)

New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.50/hr.

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a Route Relief Customer Service Rep who’s equal parts service pro + relationship builder —covering routes as needed to keep customers taken care of.

Why you’ll like it here

• You’re not stuck at a desk — your route changes, your days go fast
• Strong training + support (you won’t be thrown to the wolves)
• Real impact: you help customers stay stocked, solve issues fast, and make their week easier
• $28.50/hr. starting pay (route relief)

What you’ll do

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Manage customer inventory levels (keep them stocked—not buried)
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escalation what you can’t)
• Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
• Collect payments when needed and keep documentation accurate
• Drive safely, complete pre/post-trip inspections, and support our safety culture

You’re a fit if you are

• Friendly, organized, and accountable
• Comfortable working independently and talking with customers daily
• Detail-minded with inventory, paperwork, and follow-through
• Adaptable — you can step into different routes and keep service consistent

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using mobile apps daily
• Background check + drug screening required for fleet drivers
• Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am–4:30pm