Route Service Representative Relief Warehouse Support

New System; Boise (ID); On-site; USD 29,000 - 37,000; Full time

Job summary

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

You’ll rotate between route relief and warehouse duties, helping load, unload, document service, and stay organized on tight schedules.

Qualifications

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required).
• Able to lift/push/pull up to 50 lbs. repeatedly.
• Comfortable using basic mobile apps/tools.
• Background check + drug screening required for fleet drivers.

Responsibilities

• Cover routes as assigned (PTO coverage, open routes, call-outs).
• Deliver/pick up linens and supplies; verify tickets and collect signatures.
• Use mobile tools to document service, routes, and updates.
• Handle customer issues professionally; escalate what you can’t fix.
• Drive safely; complete pre/post-trip inspections and support our safety culture.
• Receive product and confirm counts/condition; organize and stage product; prepare for routes; maintain cleanliness and safety.

Skills

Route relief CSR support

Warehouse operations

Customer service

Tools

Mobile apps

Job description

Customer Service Representative Relief / Warehouse Support

New System | Full-Time | Service Department | $25.00/hr

New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a CSR Relief / Warehouse Support teammate who can jump in where needed—supporting our CSRs on the road and keeping the warehouse running clean, safe, and organized.

Why you’ll like it here

• You’re not stuck doing the same thing every day — route support + warehouse work keeps it moving
• You’ll be a key part of the Service team (CSRs, leadership, and warehouse all rely on you)
• Clear expectations, strong training, and a team that wants you to win
• Real impact: when you’re organized, stocked, and ready—our routes run smoother and customers feel it

What you’ll do (Route Relief CSR Support)

• Cover routes as assigned (PTO coverage, open routes, call-outs, growth)
• Deliver/pick up linens & supplies; verify tickets and collect signatures
• Use mobile tools to document service, routes, and updates
• Handle customer issues professionally (fix what you can, escalate what you can’t)
• Drive safely, complete pre/post-trip inspections, and support our safety culture

What you’ll do (Warehouse Support)

• Receive product and confirm counts/condition when shipments arrive
• Organize and stage product so CSRs can load quickly and accurately
• Prepare product for routes (pull, bundle, label, and set up as needed)
• Maintain cleanliness, order, and safety in the warehouse (5S mindset)
• Support the Service department with basic tasks that keep the day moving (restocks, returns, sorting, recovery)

You’re a fit if you are

• Reliable, organized, and accountable
• Comfortable working independently and staying on task
• Detail-minded with product, cleanliness, and follow-through
• Helpful by nature — you like being the person who makes things easier for the team
• Able to switch gears quickly when priorities change

Requirements

• Valid driver’s license; comfortable driving a box truck (training provided, no CDL required)
• Able to lift/push/pull up to 50 lbs. repeatedly
• Comfortable using basic mobile apps/tools
• Background check + drug screening required for fleet drivers