Route Relief & Customer Success Pro

New System Laundry LLC; Kent (WA); On-site; USD 33,000 - 47,000; Full time

Job summary

New System Laundry LLC is seeking a Route Relief professional in Kent, WA, to support customer success while covering assigned routes. You will drive a box truck, deliver and pick up linens and related products, and maintain strong customer relationships.

This role emphasizes proactive service, accurate documentation, and safe driving. Ideal candidates demonstrate excellent communication, reliability, and the ability to spot opportunities to improve service and grow accounts.

Qualifications

• Strong customer service and communication skills required.
• Ability to build and maintain professional relationships with customers.
• Sales-minded with a focus on account growth and problem solving.

Responsibilities

• Build strong, professional relationships with customers and be a trusted contact.
• Proactively check in with customers to ensure satisfaction and needs are met.
• Resolve service concerns quickly and professionally and own the issue.
• Identify opportunities to improve service and recommend products.
• Cover routes as assigned and ensure safe, accurate deliveries and pickups.
• Verify tickets, collect signatures, and maintain documentation.

Skills

Customer service

Communication

Relationship building

Independence

Tools

Mobile apps

Route systems

Job description

New System Laundry LLC is seeking a Route Relief professional in Kent, WA, to support customer success while covering assigned routes. You will drive a box truck, deliver and pick up linens and related products, and maintain strong customer relationships.

This role emphasizes proactive service, accurate documentation, and safe driving. Ideal candidates demonstrate excellent communication, reliability, and the ability to spot opportunities to improve service and grow accounts.