Route Relief & Customer Success Specialist

New System Laundry LLC; Portland (OR); On-site; USD 30,000 - 43,000; Full time

Job summary

New System Laundry LLC seeks a Route Service Representative — Route Relief to cover routes in Portland, OR. You will deliver and pick up linens, maintain accurate records, and proactively support customers to ensure they stay stocked and satisfied.

The role emphasizes strong customer service, relationship building, and opportunity to grow accounts through reliable, proactive support. A box truck-capable driver with safety-minded habits fits best, with weekly weekend coverage as needed.

Qualifications

• Excellent customer service and communication skills.
• Ability to lift up to 50 lbs and use mobile apps daily.
• Valid driver’s license and ability to operate a box truck.

Responsibilities

• Provide first-rate customer service and build professional relationships with customers.
• Identify opportunities to improve service and grow accounts through trust.
• Cover routes as assigned and deliver/collect linens and products safely and accurately.
• Monitor inventory and ensure customers are properly stocked.
• Process payments and maintain accurate route documentation and tickets.

Skills

Customer service

Communication

Sales-minded

Box truck driving

Tech literacy

Tools

Mobile apps

Job description

New System Laundry LLC seeks a Route Service Representative — Route Relief to cover routes in Portland, OR. You will deliver and pick up linens, maintain accurate records, and proactively support customers to ensure they stay stocked and satisfied.

The role emphasizes strong customer service, relationship building, and opportunity to grow accounts through reliable, proactive support. A box truck-capable driver with safety-minded habits fits best, with weekly weekend coverage as needed.