Route Sup - AJR

New System Laundry LLC; Portland (OR); Presencial; USD 30.000 - 43.000; Jornada completa

Descripción de la vacante

New System Laundry LLC seeks a Route Service Representative — Route Relief to cover routes in Portland, OR. You will deliver and pick up linens, maintain accurate records, and proactively support customers to ensure they stay stocked and satisfied.

The role emphasizes strong customer service, relationship building, and opportunity to grow accounts through reliable, proactive support. A box truck-capable driver with safety-minded habits fits best, with weekly weekend coverage as needed.

Formación

• Excellent customer service and communication skills.
• Ability to lift up to 50 lbs and use mobile apps daily.
• Valid driver’s license and ability to operate a box truck.

Responsabilidades

• Provide first-rate customer service and build professional relationships with customers.
• Identify opportunities to improve service and grow accounts through trust.
• Cover routes as assigned and deliver/collect linens and products safely and accurately.
• Monitor inventory and ensure customers are properly stocked.
• Process payments and maintain accurate route documentation and tickets.

Conocimientos

Customer service

Communication

Sales-minded

Box truck driving

Tech literacy

Herramientas

Mobile apps

Descripción del empleo

Route Service Representative — Route Relief (Cover Routes & Customer Success)New System | Full-Time | Route-Based (Box Truck) | Portland, OR | $26.50/hr.At New System, we believe exceptional customer service is what sets us apart.We’re a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We’re hiring a Customer Service Representative — Route Relief who thrives on building relationships, solving problems, and helping customers succeed.Yes, you’ll drive a route truck, but this role is about much more than deliveries. We’re looking for someone who genuinely enjoys talking with customers, spotting opportunities to improve their service, and helping grow accounts through trust and great service.If you’re the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions you’ll fit right in.Why you’ll like it hereYou’ll build real relationships with customers and make a direct impact on their experienceYour days move fast every day is different and every customer mattersStrong training and support (we set you up for success)Opportunities to grow your skills in customer service, account growth, and operationsCompetitive starting pay at $26.50/hrBe part of a team that values reliability, positivity, and taking care of peopleWhat you’ll doCustomer Service FirstBuild strong, professional relationships with customers and become a trusted point of contactProactively check in with customers to ensure they have what they need and are happy with serviceResolve service concerns quickly and professionally own the issue and help find solutionsCommunicate clearly and professionally while representing New System at every stopCustomer Growth & Account SupportIdentify opportunities to improve customer service and recommend products that genuinely help customers operate betterHelp customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and moreEncourage customers to try additional products or services that improve convenience and efficiencyHelp retain and grow customer accounts through excellent service and relationship-buildingRoute Relief & DeliveriesCover routes as assigned (vacations, callouts, open routes, business growth, etc.)Deliver and pick up linens and products safely and accuratelyVerify delivery tickets, collect signatures, and maintain accurate documentationMonitor inventory levels and ensure customers are properly stocked not overstocked or running shortCollect payments when needed and maintain proper documentationSafety & OperationsDrive safely and professionally at all timesComplete pre-trip and post-trip vehicle inspectionsSupport New System’s zero-accident safety cultureUse mobile tools and route systems to document service and updatesRequirementsValid driver’s license and ability to comfortably drive a box truck (training provided)Strong customer service and communication skills requiredSales-minded without being pushy relationship selling matters hereAbility to lift, push, and pull up to 50 lbs repeatedlyComfortable using mobile apps and technology dailyBackground check and drug screening required for fleet driversPaid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM