Route Service Manager — Lead Growth & Customer Success

UniFirst Corporation; Texas; Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

401K with Company Match

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discounts

Résumé du poste

UniFirst Corporation is seeking a Route Service Manager to lead a team of Route Service Supervisors and Representatives delivering to diverse customers. You will drive customer satisfaction, account growth, and profitability for your location.

The role emphasizes recruiting, training, and developing staff while building strong customer relationships and collaborating with location management to optimize service programs. Strong leadership and negotiation skills are essential.

Qualifications

• Bachelor’s degree preferred for advancement.
• Experience in customer-focused leadership roles.
• Ability recruit, train, and develop staff.
• Strong communication and problem-solving skills.

Responsabilités

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and improve customer satisfaction.
• Collaborate with location management to deliver best service and programs.
• Negotiate contract renewals with customers.

Connaissances

Leadership

Customer service

Negotiation

Communication

MS Office

Formation

High School Diploma or GED

Bachelor’s degree preferred

Outils

MS Office

Description du poste

UniFirst seeking a Route Service Manager to join our team!

The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.

What You’ll Be Doing

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
• Collaborate closely with location management team to provide the best customer service and product programs
• Negotiate customer contract renewals

What’s in it for you?

• Training Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
• Career Mobility You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.

Qualifications

What we’re looking for:

• An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
• A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
• Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
• High School Diploma or GED – bachelor’s degree preferred.
• Ability problem solve and handle a variety customer service situations
• Ability to negotiate, train, coach and lead a team
• Strong computer proficiency (MS Office)
• 21 years of age
• Valid non-commercial driver’s license in the state of residence
• Must meet pre-employment DOT physical requirements
• Physically capable of lifting up to 50 pounds

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

There’s a lot to love about UniFirst, where you come first.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at [e-mail] or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline at [phone] to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.