Route Service Leader - Growth & Customer Success

UniFirst Corporation; Croydon (PA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Representatives delivering to multiple customers daily—ranging from small family-owned businesses to major corporate locations.

You will drive customer satisfaction, account growth, and profitability for your location, build strong customer relationships, and collaborate with the location management team to provide the best customer service and product programs.

Qualifications

• Bachelor's degree preferred; HS diploma or GED accepted.
• Experience in customer service and leadership roles.
• Ability to negotiate, train, coach and lead a team.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build strong relationships with customers and improve customer satisfaction.
• Collaborate with location management to deliver best service and programs.
• Negotiate customer contract renewals.

Skills

Business savvy

Relationship management

Customer service

Negotiation

Coaching and leadership

MS Office proficiency

Strong verbal & written communication

Problem solving

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

UniFirst is seeking a Route Service Manager to recruit and lead a team of Route Service Supervisors and Representatives delivering to multiple customers daily—ranging from small family-owned businesses to major corporate locations.

You will drive customer satisfaction, account growth, and profitability for your location, build strong customer relationships, and collaborate with the location management team to provide the best customer service and product programs.