Route Service Manager - Lead Growth & Customer Success

UniFirst Corporation; Simpsonville (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation seeks a Route Service Manager to recruit and lead a team delivering to diverse customers across multiple locations. You will drive customer satisfaction, grow accounts, and improve location profitability.

The role emphasizes leadership, relationship building, and proactive program development within UniFirst's service operations. Training and career mobility are highlighted, with a strong emphasis on teamwork and customer focus.

Qualifications

• Bachelor’s degree preferred or higher education in business or related field.
• High School Diploma or GED required.
• Strong problem-solving abilities and customer service experience.
• Willingness to drive a personal vehicle for business purposes per UniFirst policy.

Responsibilities

• Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors.
• Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction.
• Collaborate closely with location management team to provide the best customer service and product programs.
• Negotiate customer contract renewals.

Skills

Business acumen

Relationship management

Team leadership

Coaching and mentoring

MS Office

Communication skills

Problem solving

Driver's license

Team collaboration

DOT physical requirement

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

UniFirst Corporation seeks a Route Service Manager to recruit and lead a team delivering to diverse customers across multiple locations. You will drive customer satisfaction, grow accounts, and improve location profitability.

The role emphasizes leadership, relationship building, and proactive program development within UniFirst's service operations. Training and career mobility are highlighted, with a strong emphasis on teamwork and customer focus.