Route Service Leader: Drive Growth & Customer Success

Talentify; El Paso (TX); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Route Service Manager to recruit, train, and lead a team of Route Service Supervisors and Representatives who deliver to multiple customers daily, from small family-owned businesses to major corporate sites.

You will drive customer satisfaction, account growth, and location profitability by building strong customer relationships, negotiating renewals, and collaborating with the location management team to optimize service programs.

Qualifications

• The candidate has a business mindset and can increase profit while improving customer satisfaction.
• Proven ability to lead, train, and develop a team in a field service setting.
• Strong negotiation, coaching, and relationship management skills.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives and Supervisors.
• Build relationships with customers and elevate satisfaction and performance.
• Collaborate with location management to optimize service programs.
• Negotiate and renew customer contracts.

Skills

Business savvy

Results-driven

Relationship manager

Team leadership

Negotiation

Problem solving

Communication

Coaching

Customer focus

MS Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

UniFirst is seeking a Route Service Manager to recruit, train, and lead a team of Route Service Supervisors and Representatives who deliver to multiple customers daily, from small family-owned businesses to major corporate sites.

You will drive customer satisfaction, account growth, and location profitability by building strong customer relationships, negotiating renewals, and collaborating with the location management team to optimize service programs.