Route Service Manager — Lead Growth & Customer Success

UniFirst Corporation; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst seeks a Route Service Manager to lead Route Service Representatives and Supervisors, delivering to multiple customers daily. The role focuses on driving customer satisfaction, growth, and profitability for the location.

You will recruit, train, and develop a team, build strong customer relationships, and collaborate with local management to optimize service programs and renewals. A strong baseline of leadership and communication is required.

Qualifications

• Business acumen to grow profit and customer satisfaction.
• Proven relationship management and negotiation abilities.
• Experience training, coaching and leading a team.

Responsibilities

• Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
• Build strong relationships with customers and elevate customer satisfaction.
• Collaborate with location management to provide best service and product programs.
• Negotiate customer contract renewals.

Skills

Business acumen

Relationship management

Negotiation

Training & coaching

Team leadership

Communication skills

MS Office

Problem solving

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

MS Office

Job description

UniFirst seeks a Route Service Manager to lead Route Service Representatives and Supervisors, delivering to multiple customers daily. The role focuses on driving customer satisfaction, growth, and profitability for the location.

You will recruit, train, and develop a team, build strong customer relationships, and collaborate with local management to optimize service programs and renewals. A strong baseline of leadership and communication is required.